FAQS
🛍️ Shopping Information
What types of products does LuvineSilk offer?
We specialize in luxurious silk pillowcases, sleepwear, nightdresses, eye masks, scrunchies, bonnets, and headbands — all crafted from 100% pure mulberry silk. Our products are designed to enhance your comfort, beauty, and well-being.
How do I place an order?
Simply browse our collections, choose your favorite items, select the size and color, and click “Add to Cart.” Once you’re ready, proceed to checkout to complete your purchase securely.
Do you ship internationally?
Yes! We offer worldwide shipping to most countries. Shipping times and rates vary depending on your location and the delivery method chosen at checkout.
How long does delivery take?
Orders are typically processed within 1–3 business days. Standard international shipping takes approximately 7–15 business days, depending on your destination. You’ll receive a tracking number once your order is dispatched.
Can I track my order?
Absolutely. Once your order ships, we’ll send you an email with your tracking number and a link to track your package online in real time.
💳 Payment Information
What payment methods do you accept?
We accept a variety of secure payment options, including Visa, MasterCard, American Express, PayPal, and other major credit/debit cards.
Is it safe to use my credit card on luvinesilk.com?
Yes. Your security is our top priority. All payments are processed through SSL-encrypted connections to ensure that your personal and financial information remains completely protected.
When will my payment be charged?
Your payment will be charged immediately upon completing your purchase at checkout. You’ll then receive an order confirmation email with all the details.
Can I change or cancel my order after payment?
If you need to modify or cancel your order, please contact us within 12 hours of placing it. Once your order has been processed or shipped, we may no longer be able to make changes.
🔄 Order Returns
What is your return policy?
We want you to love every LuvineSilk product. If you’re not completely satisfied, we accept returns within 30 days of delivery for unused, unwashed items in their original packaging.
How do I start a return or exchange?
Please contact our Customer Care Team at kaiyangwu15@gmail.com with your order number and reason for return. We’ll provide you with detailed instructions for returning your item.
Who covers the return shipping cost?
Return shipping costs are the responsibility of the customer, except in cases where the item arrived damaged or defective.
How long does it take to process a refund?
Once we receive and inspect your returned item, your refund will be issued to your original payment method within 5–10 business days.
Can I return customized or sale items?
Customized and final sale items are non-refundable unless they are defective or damaged upon arrival.